Our Privacy Policy
Ondina Guest House (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, and protect your personal information when you use our website ondinaguesthouse.com (the “Website”), when you make a booking, and when you contact us.
1. Data Controller
Name: Ondina Guest House
Address: R. Principal 5, Casais de São Lourenço, 2640-206, Portugal
NIF: 514377100
Contact Email: ondinaguesthouse@gmail.com
Phone: (+351) 92 63 67 745
2. Applicable Legal Framework
We comply with the EU General Data Protection Regulation (GDPR).
We also comply with Portuguese data protection law, namely Lei n.º 58/2019 (Lei da Proteção de Dados Pessoais) and any other applicable national legislation.
3. Personal Data We Collect
Depending on how you use the Website and our services, we may collect the following categories of personal data:
Contact information: name, email address, telephone number
Booking information: details related to your reservation (dates, room type, special requests)
Payment information: data needed for payment processing (we only store what is strictly necessary for us – depending on payment provider, some payment details may not be stored on our servers)
Communications: your messages, inquiries, or correspondence via email or contact forms
Technical / usage data: IP address, browser type, operating system, cookies (see section 6 below)
4. How and Why We Use Your Personal Data (Purposes / Legal Basis)
We use your personal data for several purposes. Below is a breakdown with the legal basis for each:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Respond to inquiries / communications | Name, email, phone, message content | Legitimate interest (customer service) / Consent (if provided) |
| Send marketing communications (only if you explicitly consent) | Email address | Consent |
| Improve website and user experience | Technical / usage data, cookies | Legitimate interest |
| Legal and regulatory compliance | Data needed to comply with accounting, tax, consumer law obligations | Legal obligation |
5. Sharing Your Personal Data
We do not share your personal data with third parties for marketing or advertising purposes.
We may share your data with service providers who help us operate the Website or deliver our services (e.g., payment processors, booking platforms), but only to the extent necessary and under data-processing agreements that ensure your data is protected.
We may share data if required by law or legal process, or to defend our legal rights.
6. Cookies and Tracking Technologies
Our Website uses cookies to ensure proper functionality and to improve your browsing experience.
We distinguish between essential cookies (strictly necessary) and non-essential cookies (analytical, marketing, etc.).
When you first visit the Website, you will be asked to accept or refuse non-essential cookies.
You can change your cookie preferences at any time (e.g., via a cookie banner, or your browser settings).
Technical data (e.g., IP address, browser type) may be collected through cookies or similar technologies to help us maintain and improve the Website.
7. Data Retention
We retain your personal data only for as long as necessary for the purposes described in this policy (e.g., to manage bookings, handle enquiries, or comply with legal obligations).
When your data is no longer needed, we will securely delete or anonymize it, unless legal or regulatory requirements require its retention.
8. Your Rights
Under the GDPR and Portuguese legislation, you have the following rights regarding your personal data:
Right of Access – you can ask us whether we process your personal data, and request a copy of the data.
Right to Rectification – if your data is inaccurate or incomplete, you can ask us to correct it.
Right to Erasure (“Right to be Forgotten”) – in certain circumstances, you can ask us to delete your personal data.
Right to Restrict Processing – you can ask us to limit how we process your data (e.g., while a correction request is pending).
Right to Data Portability – where applicable, you can ask to receive the personal data you provided to us in a structured, commonly used, and machine-readable format, or ask that we transfer it to another controller.
Right to Object – you may object to certain types of processing, such as direct marketing or processing based on legitimate interests.
Right to Withdraw Consent – if we process your data based on consent (e.g., marketing emails), you can withdraw your consent at any time, without affecting the lawfulness of processing before withdrawal.
Right to Lodge a Complaint – if you believe we are not complying with data protection law, you can lodge a complaint with the Comissão Nacional de Proteção de Dados (CNPD).
To exercise any of these rights, please contact us at:
Email: [insert email address]
Address: R. Principal 5, Casais de São Lourenço, 2640-206, Portugal
9. Security Measures
We implement technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
Access to your personal data is limited to those employees, contractors, or service providers who need to know that information to perform their roles.
We use secure protocols (e.g., HTTPS) to transmit data when you use the Website.
10. Third-Party Links
Our Website may include links to external websites (for example, payment gateways or booking platforms).
We are not responsible for the privacy practices or the content of those third-party websites.
We encourage you to read their privacy policies before providing any personal data.
11. International Transfers
If any data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place (e.g., standard contractual clauses, ensuring the recipient country has an adequate level of protection) so that your personal data remains protected.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time (e.g., when legal or operational changes occur).
When we do, we will post the updated version on this page and update the “Last Updated” date.
We encourage you to review this page periodically to stay informed about how we protect your data.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:
Email: ondinaguesthouse@gmail.com
Phone: (+351) 92 63 67 745
Address: R. Principal 5, Casais de São Lourenço, 2640-206, Portugal
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